Why is it OK for companies to sell goods and services that they fail to provide, or that are incomplete, and offer customer service that serves nothing and no one?
While not the most important, just a few most recent:
Time Warner doesn’t provide promised internet speeds one pays for (especially not consistently). Sometimes when it rains, TW doesn’t provide internet at all. (lol)
Electronic Arts doesn’t provide purchased games, and most of them are incomplete and glitch-ridden even when obtained.
Amazon provides an incomplete and user-unfriendly reading experience for its Kindle products: scrolling through hundreds of pages of notes and bookmarks with no way to “go to” a page or at least the most recent — screw you if you’re a student or just like to highlight. Syncing across platforms doesn’t work…
All problems that have remained for YEARS — ample time for a huge company to fix. But hey, they have your money and my money, and DGAF. So what’s there to do?
One could say, “Oh at least you have internet and games and books, even if faulty.” Yes, count my blessings. But I don’t think that makes it fine for things to run this way, in general.
But maybe it’s because most people work at jobs they don’t care about, creating things they don’t care about for people they don’t care about. Because god forbid you do start to care — it’s a waste of time, thanks to bureaucratic processes. I know. Thus, most things kinda suck.
Maybe it always has been and always will be this way… it’s just more noticeable with digital goods and services, since the propensity for things and functionalities to disappear into voids seems to rise along with degree of digitalness.
I can just imagine Earth in the future. Most of what we have and do just won’t be there — instead, on vacation in code-land, along with our PayPal accounts. Maybe we will cease to exist as well.